Late yesterday afternoon we were notified by LexisNexis that the service used by Time Matters for their client portal will be discontinued after March 31st.
Here is what we know:
Question: What will happen after March 31?
- After March 31st, WatchDox will not appear in any new releases, including the upcoming
Time Matters 15.1 release targeted for the Second Quarter of 2016 - In older versions of Time Matters (Time Matters 13 through Time Matters 15), Time Matters users
will see a “Server Not Found” error during any attempted access of WatchDox through Time Matters.
Question: Why has LexisNexis cancelled this service?
- For the overwhelming majority of WatchDox users, the user experience grew unacceptable over the past 120 days. Specifically, the solution was often in a “downtime” state, leading to frustrated users
- More significantly, the current LexisNexis & WatchDox environment was no longer supported after WatchDox’s acquisition by Blackberry, leading to instability and uncertainty in planning and development
- The user utilization of WatchDox over the past few months has been relatively low, likely due to the customer experience issues. LexisNexis and Blackberry have investigated potential solutions, but were not able to reach a mutually satisfactory agreement.
Question: So what can users expect?
- We have been informed that LexisNexis is actively investigating alternative solutions for secure document sharing as part of their commitment to continually enhancing Time Matters in their regular releases.
- All customers will be formally notified of this announcement next week.
- In the meantime, we will continue to update our clients as we learn new details.
The members of Crosspointe Consulting Group are committed to keeping our clients up-to-date on news and important information about the products we support. Please contact either your individual CIC, or our email address (info@crosspointecg.com) or by phone (1.877.357.0555), if you have any questions.
Dana Riel is President and Founder of Business Solutions, Inc., serving the Washington, D.C. metropolitan area since 1985. Her firm is the authorized training center for the region for Time Matters and PCLaw by PCLaw|Time Matters, PLLC; Timeslips and Sage 50 Accounting by Sage Software; and QuickBooks by Intuit Corporation. She also serves as a consultant for Caret Legal (formerly known as Zola Suite), CosmoLex, Soluno & TimeSolv. As a trainer, Dana has provided training services to organizations such as the DOD Defense Logistics Agency, Judge Advocate General’s Office (JAG)/Department of the Navy, University of the District of Columbia School of Law, U.S. Department of Commerce and the U.S. Department of Veterans Affairs, as well as with small‐ to mid‐size law firms in the Baltimore‐Washington D.C. area. In 2009, she participated in the series of day‐long seminars sponsored by the District of Columbia Bar Association Practice Management Section, titled “Basic Training: Learn About Running a Law Office”. Ms. Riel also served as an Adjunct Professor in Georgetown University’s Paralegal Studies Program, having taught the course, “Legal Ethics/Legal Technology” in 2009; and “Legal Technology” for the Spring and Summer Semesters of 2010. She presently serves on the Advisory Board for PCLaw|Time Matters, PLLC.
