If you or a family member wanted to learn how to drive a vehicle, would you do so only by watching YouTube videos? Don’t get me wrong; they have merit for answering the quick question. But when it comes to acquiring a skill or gaining significant knowledge, particularly in business operations, it is well worthwhile to consider providing training to your employees. Taking care of business should be a key consideration in training your employees to better perform their duties.
Here’s an interesting fact:
The first 90 days are the most important in onboarding a new employee.
And here’s another fact:
45% of new hires leave an organization before 90 days are up.
Support and mid-level staff need to be taught the basics of their new role properly, so that they begin with some confidence and momentum in their new role, and to ensure they actually understand what they are doing.
And yet it is surprising how many firms don’t provide sufficient training to their employees.
The past two years have been categorized as “The Great Resignation”. Given all the efforts by management to retain employees – and get them back into offices – we’d like to make the case to consider training –
- When staff receive training, they are more satisfied and have higher morale – which can translate to lower turnover
- Employees who are provided with appropriate skills-based training understand their jobs better than those who have not received training
- Trained employees make less errors and mistakes that can cost an organization lost business or legal exposure
- Trained employees can be more productive than a higher number of untrained employees
At Crosspointe, our services include sharing our knowledge and experience , not only in the programs staff need to know, but the concepts underlying those programs. These services include –
- Program or application installation and configuration
- Database design
- Customization (database fields, reports, etc.)
- Individual or group training
- Supporting documentation
- Remote access if needed
- Backup strategies, if needed
- Support for I.T. staff
Take care of your staff and they will take care of your business. Richard Branson, the founder of Virgin Airlines, said almost the same thing more than a decade ago when discussing employee retention problems in the airline industry. His prophetic comment is even more broadly relevant today.
You can put a dent in the Great Resignation, and pump some new life into your business, by equipping your valuable employees with the skill sets they need to perform their duties effectively and efficiently. And we can help you get there.
Dana Riel is President and Founder of Business Solutions, Inc., serving the Washington, D.C. metropolitan area since 1985. Her firm is the authorized training center for the region for Time Matters and PCLaw by PCLaw|Time Matters, PLLC; Timeslips and Sage 50 Accounting by Sage Software; and QuickBooks by Intuit Corporation. She also serves as a consultant for Caret Legal (formerly known as Zola Suite), CosmoLex, Soluno & TimeSolv. As a trainer, Dana has provided training services to organizations such as the DOD Defense Logistics Agency, Judge Advocate General’s Office (JAG)/Department of the Navy, University of the District of Columbia School of Law, U.S. Department of Commerce and the U.S. Department of Veterans Affairs, as well as with small‐ to mid‐size law firms in the Baltimore‐Washington D.C. area. In 2009, she participated in the series of day‐long seminars sponsored by the District of Columbia Bar Association Practice Management Section, titled “Basic Training: Learn About Running a Law Office”. Ms. Riel also served as an Adjunct Professor in Georgetown University’s Paralegal Studies Program, having taught the course, “Legal Ethics/Legal Technology” in 2009; and “Legal Technology” for the Spring and Summer Semesters of 2010. She presently serves on the Advisory Board for PCLaw|Time Matters, PLLC.
