Here’s a trivia question for all of you lawyers out there:

Q    What is the #1 reason law firms have legal malpractice claims filed against them?

A.    Inadequate methods for performing a Conflicts Check.

And we’ve seen it in our clients’ offices.  One firm has a library filled with boxes of index cards.  Staff members are assigned to manually look at the cards as part of the firm’s conflicts checking routine.  Some lawyers say that looking through Windows Explorer or their Outlook mailboxes will do.  This might be adequate if your practice gets one new matter per month.  If your firm handles more than that, it isn’t.  Practice management programs do precisely that: they help attorneys, or any other service-based organization, manage their practice.  This includes comprehensive methods of performing a conflicts check.

Conflict Check RuleQ.    Where do firms fail in their methods of Conflicts Checking?

A.     The ABA Model Rules of Professional Conduct are clear on this topic:

  • You cannot represent a client if the representation involves a concurrent conflict of interest
    (ABA Model Rules of Professional Conduct, Rule 1.7)
  • You cannot represent a new client in the same or a substantially related matter in which that person’s interests are materially adverse to the interests of the former client unless the former client gives informed consent, confirmed in writing   (ABA Model Rules of Professional Conduct, Rule 1.9)

Reviewing documents, emails and even index cards is not enough.  Having a practice management program in place – and one with adequate conflicts checking features – helps attorneys perform comprehensive and adequate background checks for conflicts in the following areas:

  • Supporting procedures and workflows in the conflict checking process, including tracking of communications among attorneys to answer the simple question, “Do you recognize this name?”
  • Ability to search through all records – documents, emails, notes, phone calls, contact and case/matter records to see if names can be matched
  • More importantly, seeing why names are identified as matches – Is the John or Jane Smith I’m looking for the same as the names I found in my search?
  • Providing documented proof that at the time of signing, attorneys had no recorded conflicts of interest
  • Finally, in moving forward with accepting new cases or matters, there is a system to identify names related to those cases or matters.


The ABA is clear: each and every attorney is responsible when it comes to researching conflicts of interest.  There are no exceptions or excuses.  At Crosspointe Consulting Group, our consultants support several practice management programs that meet these standards.  And using such programs contributes to the reduction of your malpractice insurance premium.  Are you still using index cards and Windows Explorer searches?  Call us at 877-357-0555 or write to us at to find better alternatives.  We can help you find the program that is right for you OR help you get the most from the program you already have. 

Related Articles published on the Crosspointe Blog:

  1. TimeSolv – Cloud Based Billing Software
  2. Launching a Process Change Project: Part 1
  3. Playing By The Rules: Choosing a Time, Billing, & Practice Management Software Program
  4. PCLaw: Setting Up A New Matter–Part I
  5. PCLaw: Setting Up a New Matter- Part II
  6. Time to take stock of your Technology Tools