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The Loss Frame Paradox
The Business of Law requires recognizing factors that affect judgment. When attorneys experience an ethical crisis or lapse, their brains...
Ethical Marketing for Legal Professionals
No Tricks, Just Truth: Ethical Marketing for Legal ProfessionalsBy David Michael & Dana Riel(A 3-minute read that’s well worth your time) CRM....
Business of Law: Best Practices for Staff Supervision
By Dana Riel and David MichaelThis is the eighth in a series of articles about the Business of Law. Effective staff supervision and management in...
Business of Law: Embracing a Proactive Document Management Mindset
by David Michael and Dana Riel Document management is more than a system or software , it is a proactive frame of mind. Here are five perspectives...
Report from 2025 ABA TechShow
Staff from Crosspointe Consulting Group attended the 2025 ABA TechShow in Chicago on April 2-5, and came away with various findings and impressions....
Fee Agreements: Because You Can’t Do Business on a Handshake
Dana Riel and David MichaelSixth in a Series Once upon a time, long, long ago, there were those who claimed they could do business “on a...
Business of Law: 5 Ways Your Conflict of Interest System is Broken—and How to Fix It
By Dana Riel and David MichaelFifth in a Series Conflict of interest systems are critical for maintaining ethical standards, client trust, and law...
Business of Law: Confidentiality and Data Security
By Dana Riel and David MichaelFourth in a Series In our last post we talked about competence and diligence: What lawyers think it means, what...
Business of Law: Competence Clarified
What does it mean to be “competent to practice law”? What do attorneys think it means? More to the point, what do clients think it means? ...
Trust Account Management – Where Fiduciary Duty Meets Financial Sense
Second in a series of articles by Dana Riel and David Michael (3-minute read) Holding funds in trust for your clients is one of the most sensitive...
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From the blog
The Loss Frame Paradox
The Business of Law requires recognizing factors that affect judgment. When attorneys experience an ethical crisis or lapse, their brains instinctively frame that event through loss aversion psychology. This is different than risk aversion. What is this and how can it...
Ethical Marketing for Legal Professionals
No Tricks, Just Truth: Ethical Marketing for Legal ProfessionalsBy David Michael & Dana Riel(A 3-minute read that’s well worth your time) CRM. Drip Campaigns. Social media. Custom websites. Blog Posts. Videos. Online advertising. Attorney advertising has gotten...