Last week there was an announcement from Sage Timeslips that the option for their “on demand” technical support will no
longer 
be offered to customers after March 31. Instead, customers were given options to either purchase a Business Care Plan or subscribe to Timeslips Premium.
We believe the remaining two options offered by Sage Timeslips are viable. Many of our clients have Business Care Plans. But we don’t believe they should be the only options. And so we would like to remind you of another option that has always been there: availing yourself of our services.
- At Crosspointe Consulting Group we have seven Timeslips Certified Consultants, with a combined total of over 100 years’ experience among us. (We get depressed when we do the math!) You can read about us at http://crosspointecg.com/who-we-are/ Actually with seven of us, that may be one more than the technical support team that Timeslips has.
- As independent consultants, we offer support on an “as needed” basis. Some of our offices have direct toll-free numbers for access. Our group also has a toll-free number: 877-357-0555. You will need to leave a message there, but it is immediately transcribed and emailed to all Timeslips Certified Consultant partners. You can’t have that with a Timeslips support plan.
- Each of us has the ability to access your machines remotely through the service “GoToAssist” by Citrix. It gives us the ability with the user’s permission to really look at a problem and fix it faster than trying to envision a situation without the ability to see anything.
- And those of you who are our clients know that we can come to your office, which is something tech support cannot do. In addition to support, we provide installation, training, data repair and customization to help you get the most from your Timeslips program.
If you’ve worked with us, you already know these facts. If you haven’t been in touch with us lately, don’t hesitate to call; we’d like to hear from you. And if you haven’t worked with us, please call us at 877-357-0555 to learn more about our on-demand assistance. /br>br>
Dana Riel is President and Founder of Business Solutions, Inc., serving the Washington, D.C. metropolitan area since 1985. Her firm is the authorized training center for the region for Time Matters and PCLaw by PCLaw|Time Matters, PLLC; Timeslips and Sage 50 Accounting by Sage Software; and QuickBooks by Intuit Corporation. She also serves as a consultant for Caret Legal (formerly known as Zola Suite), CosmoLex, Soluno & TimeSolv. As a trainer, Dana has provided training services to organizations such as the DOD Defense Logistics Agency, Judge Advocate General’s Office (JAG)/Department of the Navy, University of the District of Columbia School of Law, U.S. Department of Commerce and the U.S. Department of Veterans Affairs, as well as with small‐ to mid‐size law firms in the Baltimore‐Washington D.C. area. In 2009, she participated in the series of day‐long seminars sponsored by the District of Columbia Bar Association Practice Management Section, titled “Basic Training: Learn About Running a Law Office”. Ms. Riel also served as an Adjunct Professor in Georgetown University’s Paralegal Studies Program, having taught the course, “Legal Ethics/Legal Technology” in 2009; and “Legal Technology” for the Spring and Summer Semesters of 2010. She presently serves on the Advisory Board for PCLaw|Time Matters, PLLC.
